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Getting Started

Welcome to Lumo Events — your all-in-one platform for managing and promoting events with ease. Whether you're organizing a concert, conference, award show, or online contest, Lumo Events simplifies every step of the process.

Event Management

Create and manage events with our intuitive dashboard and tools.

Ticket Sales

Sell tickets online with multiple payment options and real-time tracking.

Promotion Tools

Reach your audience through SMS, email, and social media integration.

Visit the Lumo Events Website to begin exploring our event hosting platform. From the homepage, you can:

  • View featured and sample events.
  • Explore platform features like ticketing, contest voting, and SMS broadcasting.
  • Read success stories and case studies.
  • Get insights from our blog and knowledgebase.
Pro Tip: Bookmark your dashboard for quick access to all your events and tools.

Video Tutorials

Watch these tutorial videos to quickly get up to speed with Lumo Events's key features:

Getting Started with Lumo Events

Click to play overview video

Learn how to set up your account and create your first event in minutes.

Ticket Setup

Learn to create and manage ticket types

Voting System

Set up contest voting for your events

SMS Broadcasts

Reach your audience with SMS updates

Creating an Account

  1. Click on the "Sign Up" button at the top right corner of the homepage.
  2. Provide the required details including your full name, a valid email address, and a secure password.
  3. Verify your email address by clicking on the confirmation link sent to your inbox.
  4. Log in using your credentials to access your personal dashboard.
// Example API call for account creation
POST /api/v1/register
{
  "name": "John Doe",
  "email": "john@example.com",
  "password": "securePassword123"
}

Note: Creating an account is free and unlocks access to all core event hosting features.

Important: Always use a strong, unique password and verify your email address to secure your account.

Hosting an Event

  1. Log into your account and navigate to the Dashboard.
  2. Click the "Create New Event" button.
  3. Fill out essential event details including:
    • Event name and description
    • Date and time
    • Venue (physical or virtual)
    • Event banner or promotional image
    • Event category (e.g., Music, Corporate, Entertainment)
  4. Enable optional features such as:
    • Ticket Sales
    • Contest Voting
    • SMS Broadcast
  5. Click "Publish" to go live and start sharing your event.
Pro Tip: Save your event as a draft first to preview how it will appear to attendees before publishing.

Ticket Sales Management

  • Create multiple ticket types (e.g., Regular, VIP, Early Bird, Student).
  • Assign pricing, availability periods, and quantity limits.
  • Enable discount codes or promotional bundles.
  • Monitor ticket sales and attendee statistics in real-time.
  • Download attendee data in .CSV or .XLS format for offline access.

Multiple Ticket Types

Create different ticket categories with custom pricing and benefits.

Sales Analytics

Track ticket sales in real-time with visual reports and analytics.

Data Export

Export attendee lists for offline access and further processing.

Note: All payments are securely processed through our integrated payment gateway with support for mobile money, debit/credit cards, and local options.

Contest Voting System

  • Enable voting while setting up or editing your event.
  • Upload contestant profiles with images, bios, and categories.
  • Choose between free voting or paid voting models.
  • Set voting durations and daily or overall vote limits per user.
  • Monitor real-time vote counts and publish results automatically or manually.
Pro Tip: Use paid voting to monetize your contests and generate additional revenue.

Dynamic Nomination Forms

Create customized nomination or registration forms to gather participant information before events or contests begin.

  1. From your Event Dashboard, select "Nomination Forms".
  2. Click "Create New Form" and name your form.
  3. Drag and drop fields such as:
    • Full Name
    • Biography
    • Photo Upload
    • Category
    • Phone number / Email
    • Social media handles
  4. Save and attach the form to your event or contest entry process.

Participants will be required to complete this form to be listed as nominees or contestants.

Event SMS Broadcast

Use SMS campaigns to reach your event attendees or registered users instantly.

  1. Access the SMS Broadcast tool from your dashboard.
  2. Compose a short and clear message. Stay within character limits for better delivery.
  3. Select recipients:
    • All ticket buyers
    • Contest voters
    • Nominees or selected categories
    • Custom contact list (upload .CSV if needed)
  4. Preview the message and click "Send Now" or schedule for later.
Note: SMS broadcasting may incur additional costs based on your plan and the number of recipients.

Dashboard Overview

  • View summary of ongoing, upcoming, and past events.
  • Access individual event controls like edit, duplicate, or delete.
  • Analyze sales and voting performance with charts and metrics.
  • Review form submissions, SMS activity, and audience engagement.
  • Get system alerts for payment or activity issues.

Performance Analytics

Track event performance with detailed charts and metrics.

Smart Notifications

Receive alerts for important events and milestones.

Quick Actions

Duplicate events or access frequently used features quickly.

Account Settings

  • Change profile picture, name, contact details, and organization name.
  • Set a new password and configure two-step verification (optional).
  • Manage saved payment methods and notification preferences.
  • Link or unlink third-party accounts (e.g., Facebook or Google login).
Security Tip: Enable two-step verification for enhanced account security.

Frequently Asked Questions

How do I reset my password?

To reset your password, click on the "Forgot Password" link on the login page. Enter your email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

What payment methods do you accept?

We accept various payment methods including mobile money, debit/credit cards (Visa, MasterCard), and bank transfers. The available options may vary based on your region.

Can I cancel an event after publishing?

Yes, you can cancel an event from your dashboard. Note that if tickets have been sold, you may need to process refunds according to your refund policy. We recommend communicating with your attendees about the cancellation.

How do I contact customer support?

You can reach our customer support team via email at support@lumo events.com, through the live chat on our website, or by calling our support hotline during business hours.

Support & Contact

If you need help at any stage, feel free to reach out via the following channels:

  • Visit our comprehensive Help Center for tutorials and FAQs.
  • Use the Live Chat icon available on the bottom right of every page.
  • Email our team at support@lumo events.com – we respond within 24 hours.
  • Follow us on social media for updates, tips, and promotions.

What Our Users Say

"Lumo Events made organizing our annual conference so much easier. The ticketing system worked flawlessly, and the SMS broadcast feature helped us keep attendees informed."

JD
John Doe
Event Manager, Tech Conference

"The contest voting system helped us engage our audience and made the voting process transparent. We saw a 40% increase in participation compared to previous years."

SA
Sarah Adams
Marketing Director, Music Awards

Knowledge Base

Browse our comprehensive knowledge base for detailed guides.

Explore

Community Forum

Join discussions with other event organizers and share tips.

Join Now

Webinars

Attend our live webinars to learn advanced features.

Register